When we started the business in 1978, we had a few, but loved loyal customers and we always made sure they received the best service possible. Back then, we even knew everyone’s names! Now we are much larger with a vast customer database. However, our customer care approach has not changed – we still want to make sure each person receives a friendly and empathetic service and their products are sent out quickly and efficiently.
We want you to be able to use our products to heal and feel better without any added complications.
CHRISTMAS AND NEW YEAR
This year, we will be open throughout the Christmas and New Year period, except on designated bank holidays.
We wish you all the best and sincerely thank you for your loyal support, which we greatly appreciate.
To remind you, our regular hours are as follows:
Opening Times
CLOSED
If you have any questions about the availability of herbal products, ordering or delivery, or if you would like to discuss any issues or provide suggestions on how we can improve our service, please get in touch with our Customer Care Manager at:
Telephone: (+44) 01379 608201 or EMAIL: [email protected]
Herbalist Practitioner Advice Line:
Monday, Tuesday, Wednesday 10.00 am till 1.00 pm:
01379 608201 or EMAIL: [email protected]
How we Dispatch your Orders
Royal Mail (small or lightweight orders): please check with your local post office and allow 2 to 3 working days before making enquiries with us. This is to allow Royal Mail the leeway within which to deliver.
DPD (large orders): You will receive a text or an email to enable you to track your parcel during transit via the internet. Please call us immediately if you need delivery assistance.
Incorrect orders
In the regrettable event that we made a mistake and you have received an incorrect order or there are missing items in your order, please get in touch with us at once so we can rectify this immediately.
Change of mind product returns
If you change your mind and would like to return any items, don’t hesitate to get in touch with us within 14 days (call us: 01379 608201). All products must be in good order and all seals must be intact. Return postal charges are non-refundable.
Parcels damaged in the post
If your order has been damaged in transit (take photos if possible), please call us immediately so we can send you a replacement. (Important: please keep the parcel for 31 days to allow for claims inspections by the carrier.)
