Menu

Search

icon

MY ACCOUNT

Cart

Customer Care

Home/ Customer Care

When we started business in 1978, we had few, but ‘loved’ loyal customers, and we always made sure they received the best service possible. Back then, we even knew everyone’s names! Now we are much larger with a huge customer database, but our customer care approach has not changed – we still want to make sure each person receives a friendly and empathetic service and their products are sent out quickly and efficiently.

We are always upgrading our customer care service. We want you to be able to use our products to heal and feel better without any added complications.

IF YOU HAVE ANY QUESTIONS, PROBLEMS YOU WISH TO DISCUSS OR HELPFUL COMMENTS ON HOW WE MAY IMPROVE OUR SERVICE, PLEASE CONTACT THE CUSTOMER CARE MANAGER ON: 

Telephone: (+44) 01379 608201 

Mondays to Wednesdays: 9 am to 5 pm, Thursdays & Fridays: 9 am to 1 pm

Email: info@herbs-hands-healing.co.uk

IF YOU HAVE ANY QUERIES REGARDING THE AVAILABILITY OF HERBAL PRODUCTS OR ORDERING / DELIVERY, PLEASE CONTACT US: 01379 608201

OR EMAIL: info@herbs-hands-healing.co.uk

How we Dispatch your Orders

Royal Mail (small or lightweight orders): please check with your local post office and allow 2 to 3 working days before making enquiries with us. This is to allow Royal Mail the leeway within which to deliver.

DPD (large orders): you will receive a text or an e-mail to enable you to track your parcel during transit via the internet. Please call us immediately if you need delivery assistance.

Incorrect orders

In the regrettable event that we made a mistake and you have received an incorrect order or there are missing items in your order, please contact us at once so we can rectify this immediately.

Change of mind product returns

If you change your mind and would like to return any items, please contact us within 14 days (call us: 01379 608201). All products must be in good order and all seals must be intact. Return postal charges are non-refundable.

Parcels damaged in the post

If your order has been damaged in transit (take photos if possible), please call us immediately so we can send you a replacement. (Important: please keep the parcel for 31 days to allow for claims inspections by the carrier.)

Free delivery in the UK!

On all orders over £50

Special Offers

Check out our special deals across a range of products

Advice Line

Need advice? Give us a call on +44 (0) 1379 608201

A Botanical Pharmacy since 1978

Customer Care
My Account
Instagram

Slippery, Soothing, Gut Healers

Those with diarrhoea, irritable bowel, colitis, painful gastritis or any of the other many and varied gut and bowel disorders which need gentle treatment. This is where herbs come in. They will line the gut and bowel and protect the delicate mucous membranes to speed up healing. Herbs that will help are marshmallow, marigold and other demulcents and tissue healers. These herbs will dually encourage positive local immune responses and cell regeneration and they ‘stick’ to the stomach/intestinal walls keeping them safe and giving them time to restore themselves. Equally, these kinds of herbs will feed and nourish, so in extreme cases, a few days on these will speed up the healing process of an acute crisis. Marshmallow root also induces ‘phagocytosis;’ a process whereby certain cells engulf bacteria and dead cells.

To this regime also avoid acidic foods like sugar, coffee, and alcohol, but also wheat dairy and other known allergens, as they can inflict more pain and delay recovery. (Use pureed foods for a while and smoothies and reduce abrasive fibre intake. It will encourage the gut to produce less stomach acid and allow healing more quickly.)

Try our GutRest Powder (ask for a sample): https://tinyurl.com/3z6jjknj

#marshmallow #soothing #gutlining #demulcent #irritablebowel #painsupport

21 1
Open
Slippery, Soothing, Gut Healers Those with diarrhoea, irritable bowel, colitis, painful gastritis or any of the other many and varied gut and bowel disorders which need gentle treatment. This is where herbs come in. They will line the gut and bowel and protect the delicate mucous membranes to speed up healing. Herbs that will help are marshmallow, marigold and other demulcents and tissue healers. These herbs will dually encourage positive local immune responses and cell regeneration and they ‘stick’ to the stomach/intestinal walls keeping them safe and giving them time to restore themselves. Equally, these kinds of herbs will feed and nourish, so in extreme cases, a few days on these will speed up the healing process of an acute crisis. Marshmallow root also induces ‘phagocytosis;’ a process whereby certain cells engulf bacteria and dead cells. To this regime also avoid acidic foods like sugar, coffee, and alcohol, but also wheat dairy and other known allergens, as they can inflict more pain and delay recovery. (Use pureed foods for a while and smoothies and reduce abrasive fibre intake. It will encourage the gut to produce less stomach acid and allow healing more quickly.) Try our GutRest Powder (ask for a sample): https://tinyurl.com/3z6jjknj #marshmallow #soothing #gutlining #demulcent #irritablebowel #painsupport

November 2023 Newsletter - Sleep, Anxiety & Nerve Support - Winter can be a good time to build up rest and repair strategies. - https://mailchi.mp/herbs-hands-healing/autumn-special-offers-to-encourage-your-daily-superfood-plus-commitment-to-help-with-good-food-habits-mpi64cb9vn-1206599

11 0
Open
November 2023 Newsletter - Sleep, Anxiety & Nerve Support - Winter can be a good time to build up rest and repair strategies. - https://mailchi.mp/herbs-hands-healing/autumn-special-offers-to-encourage-your-daily-superfood-plus-commitment-to-help-with-good-food-habits-mpi64cb9vn-1206599

Autumn Flowering Milk Thistle
It`ll be too cold to set seed but it`s lovely to see these stunning flowers.

Try our Milk Thistle & Dandelion Formula a good daily liver tonic: https://tinyurl.com/34azady3

#milkthistlemagic #milkthistleflower #autumnvibes #liverhealth

16 0
Open
Autumn Flowering Milk Thistle It'll be too cold to set seed but it's lovely to see these stunning flowers. Try our Milk Thistle & Dandelion Formula a good daily liver tonic: https://tinyurl.com/34azady3 #milkthistlemagic #milkthistleflower #autumnvibes #liverhealth

Gorgeous Autumn Colours

Still a feast for the eyes with the last of the leaves hanging on. And as always, copious amounts of Hawthorn berries bedecking all our hedgerows.

#hawthorn #autumn #colour #bronzeleaves #lovenature

9 0
Open
Gorgeous Autumn Colours Still a feast for the eyes with the last of the leaves hanging on. And as always, copious amounts of Hawthorn berries bedecking all our hedgerows. #hawthorn #autumn #colour #bronzeleaves #lovenature

Don`t Forget to Keep your Bowel Moving

Your bowel is the largest elimination organ in your body. It is the major way that waste gets out of your body. When your bowel is not working efficiently, your faecal waste becomes stored in your colon and potentially poisons you by being absorbed back into your body if it sits around for long!

The first step in any health program is cleansing and detoxifying your bowel. A sluggish, constipated, swollen bowel can compress nearby areas, putting on pressure and causing pain inflammation, disease, or infection. A blocked colon can cause an almost endless list of symptoms and ailments from allergies, backaches and headaches to depression, insomnia and even weight gain.

Accumulated Waste

The human body is a metabolic engine. Every system, organ, and cell of the human body takes in fuel to run in order to eliminate waste material. The majority of this waste is deposited into your colon.

If this toxic waste isn’t regularly eliminated it will cause your body to be backed up with poisons, making it sluggish and unhealthy.

Give our ColoClear Capsules a try: https://tinyurl.com/bdfntjyk
If you like to try them first, FB message us your name and address.

h

8 0
Open
Don't Forget to Keep your Bowel Moving Your bowel is the largest elimination organ in your body. It is the major way that waste gets out of your body. When your bowel is not working efficiently, your faecal waste becomes stored in your colon and potentially poisons you by being absorbed back into your body if it sits around for long! The first step in any health program is cleansing and detoxifying your bowel. A sluggish, constipated, swollen bowel can compress nearby areas, putting on pressure and causing pain inflammation, disease, or infection. A blocked colon can cause an almost endless list of symptoms and ailments from allergies, backaches and headaches to depression, insomnia and even weight gain. Accumulated Waste The human body is a metabolic engine. Every system, organ, and cell of the human body takes in fuel to run in order to eliminate waste material. The majority of this waste is deposited into your colon. If this toxic waste isn’t regularly eliminated it will cause your body to be backed up with poisons, making it sluggish and unhealthy. Give our ColoClear Capsules a try: https://tinyurl.com/bdfntjyk If you like to try them first, FB message us your name and address. h

The Cleverness of Plants.

Plants microadapt just as much as viruses and bacteria do. For instance, one example is their unique ability to normalise and modulate immune responses in any number of old and new situations.

#viralreplication #bacteria #infuenza #coronavirus #cytokines

17 0
Open
The Cleverness of Plants. Plants microadapt just as much as viruses and bacteria do. For instance, one example is their unique ability to normalise and modulate immune responses in any number of old and new situations. #viralreplication #bacteria #infuenza #coronavirus #cytokines

Darker Days, Better Sleep

Winter heralds darker shorter days and our natural inclination to snuggle in and generally hibernate a bit more.

It can be a perfect time to try and lengthen our sleeping hours and reset our energy clocks.

Herbs like Valerian & Passionflower Formula have long been used to encourage sleep and better sleep patterns, maybe try some? Available only by phone, call us on 01379 608201 to order.

#sleep #hibernate #valerian #chamomile #winter #passionflower

18 0
Open
Darker Days, Better Sleep Winter heralds darker shorter days and our natural inclination to snuggle in and generally hibernate a bit more. It can be a perfect time to try and lengthen our sleeping hours and reset our energy clocks. Herbs like Valerian & Passionflower Formula have long been used to encourage sleep and better sleep patterns, maybe try some? Available only by phone, call us on 01379 608201 to order. #sleep #hibernate #valerian #chamomile #winter #passionflower

Copyright © 2020 Herbs Hands Healing. All Right Reserved.