Terms & Conditions

Herbs Hands Healing Ltd

Station Road,

Pulham Market,

Norfolk, IP21 4XF

United Kingdom

Phone: (+44) 01379 608201

Lines are open between 9 am to 5 pm Monday to Wednesday and Thursday to Friday 9 am to 1 pm.

Email: [email protected]

If you have any suggestions or comments please email us.

Making A Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.



We will dispatch your order to you on the same day you place it providing it is placed before 13.00 pm (GMT), therefore your order should be with you the following day if you have requested 1st class and within 5 working days if you have selected 2nd class. International orders are generally received in under 10 working days. Please note: We only ship orders from Monday to Friday

Back Orders

In the infrequent event your item not being in stock, we will place it into our back order system. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT is included in prices quoted where applicable. Your Sales Invoice and VAT receipt will always come with your order. All orders from areas which are VAT exempt will be worked out for you and you will be notified by email of the price of your order before we process it.

Credit Card Security Address Verification System (AVS)

This checks the cardholder address entered is registered with your card issuer. If there is a mismatch the transaction will be declined. The Card Security Code (CSC), this is the code that can be found on the signature strip of your credit or debit card and has to be correct.


Should any of our products be faulty or defective we will gladly exchange them per your statutory rights.

Reaching us

If you need to reach us for any reason, please e-mail us at: [email protected] Alternatively, you can call on 01379 608201 (lines are open between 9 am to 5 pm Monday to Wednesday and Thursday to Friday 9 am to 1 pm..)

or write to us at:
Herbs Hands Healing Ltd., Station Road, Pulham Market, Norfolk, IP21 4XF

If for any reason you need to lodge a complaint or query with us please email us at: [email protected]

Privacy Policy

To view our full privacy policy, please click here.

Returns Policy

You may return unwanted goods within 7 days for a refund, provided that the product has been unopened and unused. However, please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within a week. Please contact our sales department at: [email protected] stating the reason for the return and provide a daytime telephone number. Our customer service line is 01379 608201.